Reference

Understand Your Rights on saranjitu

These legal terms set out how saranjitu operates for users in Indonesia, covering account conditions, data handling, and what applies under local law. Access to our platform and all its features depends on your location and whether local law in your region permits it.

Jurisdiction-aware termsAccount data rightsDANA, OVO, GoPay wallet scopeContact path for policy requestsIndonesia-eligible regions
saranjitu Understand Your Rights on saranjitu
ACCOUNT SECURITY POSTURE

How We Handle Your Data and Account Security

Account security and data handling are not afterthoughts here. Every account on saranjitu is protected with SSL encryption across all sessions, whether you are accessing from a mobile browser in Denpasar or a desktop connection elsewhere in Indonesia. We keep your account data only for as long as it is needed for operational and legal purposes, and we do not share personal wallet details — including your linked DANA, OVO, or GoPay account identifiers — with third parties outside of what is required for payment processing and identity verification.

Data Retention

We retain your account and transaction records only as long as operationally or legally required. You can request a summary of what we hold by contacting support with your account ID.

Cookie Handling

We use session and preference cookies to keep your account state across pages. You can manage cookie settings through your browser, though disabling some may affect how the account dashboard loads.

Wallet Security

Your linked e-wallet — DANA, OVO, or GoPay — is stored as a verified account reference, not a live credential. Any wallet change requires a fresh verification step through our account support team.

Who to Contact for Changes

To update your registered data, request a data correction, or ask what information we hold about your account, contact support via live chat or email with your verified account ID.

LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about our legal terms, want to request a data correction, or need to raise a dispute about your account, our support team is the right starting point. We handle policy-related contacts separately from general gameplay queries so your request reaches the right team faster. You can reach us via live chat, email, or through the in-app message path on your mobile account.

Live Chat Open the chat icon from your account dashboard on mobile or desktop. Describe your legal or policy query and our team will route it to the right desk.
Email Support Send your legal query or data request to our support email. Include your registered account ID and the wallet method — DANA, OVO, or GoPay — linked to your account.
In-App Message From your saranjitu account on Android or iOS, go to Account then Help to send a direct message. Policy-related messages are flagged separately from standard support tickets.

Legal Questions We Hear Most Often

These questions come up regularly from people checking their rights, reviewing data we hold, or working out what the terms mean for their specific account situation. If your question is not here, live chat or email support will get you a direct answer.

Availability depends on local law and your specific region. We do not make a blanket statement that all features are accessible everywhere. Check whether your location is an eligible region before opening an account.

Yes. Contact our support team with your verified account ID and a description of your request. We will confirm what data we hold and provide a summary through the same channel you used to ask.

Wallet changes must go through account support, not the settings page alone. We run a verification step to confirm the new wallet belongs to the same account holder before updating your record.

Material changes are communicated via your account notification channel — the same inbox where transaction confirmations appear. Continuing to use the platform after a notified update counts as acceptance of the revised terms.

We keep records for as long as they are required for operational integrity and legal purposes. Once that period ends, data is removed from active systems. Contact support for specifics about your own account record.

Start with live chat or email support and include your account ID, the wallet used — DANA, GoPay, or OVO — and the transaction reference. Unresolved disputes are escalated to a dedicated review desk from there.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.