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How saranjitu Handles Your Personal Information

When you open an account with saranjitu, you share information we take seriously — your name, contact details, and the wallet connections you use through DANA, OVO, or GoPay.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataCookie and device tracking disclosure
saranjitu How saranjitu Handles Your Personal Information
HOW WE PROTECT DATA

Explore Our Data Security Practices

Security is built into how we store and transmit your information. Every connection between your device and saranjitu uses SSL encryption, so the details you enter — including wallet identifiers for DANA, OVO, and GoPay — are not readable in transit. We apply access controls internally so that only the teams with a legitimate need can view account-level data. Data retention follows a defined schedule: active account data is kept for as long as your account remains open, and we apply shorter retention windows to session logs and device data. You have the right to ask what we hold and to correct it.

SSL Encryption in Transit

All data moving between your mobile browser or app and our servers is encrypted with SSL. This covers login, account updates, and wallet connections including DANA and GoPay.

Cookie and Tracking Disclosure

We use session cookies to keep you logged in and analytics cookies to understand mobile navigation patterns. You can manage cookie preferences through your browser settings at any time.

Data Retention Schedule

Active account records are kept while your account is open. Session logs are held for a shorter period. Once you close your account, we retain only what applicable local law requires us to keep.

Your Right to Access and Correct

You can request a summary of the personal data we hold, ask us to correct any inaccuracy, or submit a deletion request. We aim to respond within the timeframe that local regulations specify.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is stored, want to update the email linked to your account, or need to raise a concern about how your DANA or OVO wallet details are handled, our support team is the right place to start. Bring your registered account details when you reach out so we can verify your identity and act on your request promptly.

Team online

Live Chat

Open the chat icon inside your saranjitu account dashboard. Describe your privacy request and our team will confirm receipt and next steps.

Email Support

Send your privacy query to our support address found in the Help section. Include your registered phone number for faster account matching and verification.

Account Settings Path

Go to Account Settings, then Privacy, to review stored data, update your contact details, or submit a deletion request directly from your mobile device.

Browse Common Privacy Policy Questions

The questions below cover what we are most often asked about account data, wallet privacy, cookies, and how to exercise your rights on saranjitu. If your question is not here, our support team can answer it directly.

We collect your name, email address, phone number, and identity documents where local law requires verification. Device data and session activity are also logged to maintain account security.

No. We store only the account reference number needed to route your transaction. Your wallet PIN and full login credentials remain private inside your DANA, OVO, or GoPay app.

Contact support via live chat or the email address in your Help section. Include your registered phone number so we can verify your identity before releasing any account data.

Yes. Submit a deletion request through Account Settings or via our support team. We will remove your data in line with what applicable local law permits us to erase.

We use session cookies for login continuity and analytics cookies to understand mobile navigation. Adjust or block non-essential cookies through your browser or device settings at any time.

We share data only with the payment processors — such as the networks behind DANA, OVO, and GoPay — and service providers directly needed to operate your account. We do not sell personal data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.