Reference

Read Before You Use Your saranjitu Account

These terms set out what you agree to when you open and use your saranjitu account — covering deposits via DANA, OVO, and GoPay, how your account is managed, and the conditions under which our services are available where local law in Indonesia permits.

Account access subject to local lawDANA, OVO, GoPay wallet terms applyAccount holder must be eligible in their regionTerms updated when policy changesSupport available for term queries
saranjitu Read Before You Use Your saranjitu Account
HOW WE HANDLE POLICY

How saranjitu Manages Account and Policy Standards

We handle your account data, wallet activity, and service access according to these terms and applicable Indonesian regulations. Here is what that looks like in practice across four areas.

Account Security and Access Your account login is protected by OTP verification. You are responsible for keeping your credentials private. Report any suspicious access through live chat immediately so we can act.
Wallet and Payment Data When you link DANA, OVO, or GoPay to your account, transaction records are retained for verification and dispute purposes. We do not share wallet data with third parties outside legal requirements.
Cookies and Session Data We use session cookies to keep your account active while you browse. Persistent cookies remember your wallet preference and language setting. You can clear these from your browser at any time.
Requesting Changes or Removal To update account details or request data removal, contact support via email with your registered account ID. We process these requests in line with our data retention schedule and local obligations.
TERMS QUERY CHANNELS

Reach Us About These Terms

Team online

Live Chat Support

Open the chat window from your account dashboard to ask about any section of these terms. Our team handles policy questions directly — no automated replies for account-level queries.

Email for Formal Requests

Send written requests about account terms, data handling, or wallet-linked conditions to our support email. We respond to formal term-related correspondence in writing for your records.

Account Help Centre

Browse the Help Centre from your account menu for plain-language explanations of key term sections, including wallet deposit conditions for DANA, OVO, and GoPay.

Common Questions About These Terms

If something in our terms raises a question, check below first. These cover the situations we hear about most from account holders in Indonesia.

Yes. Any deposit or withdrawal processed through DANA, OVO, or GoPay on your account is governed by these terms alongside the individual conditions of your chosen wallet provider.

You should contact our support team before continuing to use your account. Continued use after an update is posted is taken as acceptance. If you cannot accept the revised terms, you may close your account.

Account access depends on local law and eligible regions. Players in Depok, like anywhere in Indonesia, should confirm that access is permitted under local regulations before using the service.

Eligibility is determined by local law in your region. We do not make that determination on your behalf. Check your local regulations or contact our support team if you have specific questions.

Disputes involving DANA, OVO, or GoPay transactions should be raised with our support team via live chat or email. We review transaction records and coordinate with your wallet provider where needed.

Account and transaction data is retained for as long as your account is active and for a period after closure as required by applicable obligations. Request a timeline via our support email with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.